A Guide on How to Find the Best HVAC Contractor

woman shaking hands with technician

You can’t trust just anyone to work on your heating and cooling system in Rock Hill. When you have a problem or need routine maintenance, you need to know who to call for the best results. Unfortunately, finding HVAC contractors near me isn’t always easy. Check out this guide and learn how to find the right company for the job. 

What Steps Should You Take?

Before you hire anyone, you need to take the appropriate steps to find a reputable company. This means doing all of the following:

Asking Others for Help

Don’t hesitate to ask coworkers, friends, and family members for recommendations. As long as you trust the source, you can count on them to recommend someone who is qualified to work on your HVAC system. Just make sure they used the company directly and aren’t just basing their recommendation off something they read online or heard from someone else. 

Search Online

You should also rely on the internet to find a company. Using your favorite search engine, type in “HVAC company near me” or any related search term. As you scroll through the results, you will probably come up with several names. Make a list of the names and do some more research on the companies. 

Read Reviews

It’s also important to read online reviews. However, don’t limit your source to one site or platform. Look on social media, Yelp, and the BBB. By using multiple resources, you should have clear insight into how people perceive the company. Every business has a few bad reviews, so only pay attention to repeat negative reviews.

Check Their Online Presence

Although this isn’t true of all companies, the majority of HVAC companies have a social media presence. They have Facebook pages, Instagrams, and more. If you look online, you can find out a great deal about a company from their social media presence. You can learn about their values, services, and customers. 

What to Ask Companies

Once you have the names of a few HVAC companies, you should call them for more information. First, tell them your name and let them know that you’re looking for someone to provide either residential or commercial services. Let them know that you’re not ready to get a quote or set up a service call, and that you have a few questions.

So, what should you ask a company to find out if they’re the right fit? Ask them the following questions:

Are You Licensed and Insured?

This should be the first question you ask because, if the answer is no, you won’t use them. You need a company to be licensed and insured to protect your assets. If an accident happens on your property, you don’t want to be liable. 

How Long Have You Been in Business?

The longer a company has been in business, the more you can trust them. While you may be willing to take the risk on a newer company, you should look for a company that’s been in business for at least five years. That’s a long enough time for them to have developed experience and to have reliable reviews. 

Do Your Technicians Have Background Checks?

If you want to feel safe when the HVAC technician comes into your home, you should make sure the company runs background checks on its employees. Believe it or not, some companies don’t perform these checks during the hiring process. 

What Do You Do?

Your HVAC system is more complex than you may know. If you have a certain type of system or have special needs, you may not be able to work with every local HVAC company. For instance, some companies specialize in ductless systems while others take a more general approach. Your HVAC service should be able to handle all of your HVAC needs. 

What to Ask at the First Appointment

Just because you schedule an appointment with a company doesn’t mean you need to stick with them. If you’re not happy with your first appointment, you can always switch companies. For instance, your technician might not arrive on time. No one should leave you waiting for hours on end. You should work with a company that values your time.

In addition to noting the timeliness of the technician, pay attention to other details. Does the technician drive a truck with the company logo? Do they have a uniform? You should also ask a few questions, such as:

Do You Handle Permits?

If your technician is doing a minor repair or maintenance task, they don’t need any permits. But what happens if they need to perform a major repair or installation? Find out if you need to be the one to get permits. To make your life easier, you should work with a company that handles the permitting process. 

What Do You Do During Maintenance?

One of the best ways to prevent repairs is to receive routine system maintenance. If you plan on hiring the company for maintenance, ask them what they do. They should have a long checklist to go through, or their maintenance may not be up to par. Typically, companies change filters, inspect equipment, and lubricate parts during their maintenance calls.

Do You Guarantee Work?

If you need an HVAC repair, you deserve the peace of mind that you won’t need to call back about the same issue. Some reliable companies off guarantees on their work. If a company does offer a guarantee, find out about the terms. 

Did You Find the Best HVAC Contractors Near Me?

 When you find the right HVAC company, you know it. Over the phone, you will immediately be able to tell that the representative cares about you. They will be willing and eager to answer all of your questions. 

When a technician in Rock Hill comes to your home, they will show up on time and act professionally. If you have any questions, the technician will be able to answer them with confidence. Here at Panther Heating and Cooling, we strive to make you happy. Call us today for more information and to connect with HVAC contractors near me.

Need HVAC Service?

Contact the experts at Panther Heating and Cooling.

Call us at (803) 327-2700!